Return Window
30-Day Returns: You have up to 30 days from the delivery date to return items.
Condition for Returns
Must be Original: Items must be in their original, unused condition and accompanied by their original packaging. Any furniture items should be disassembled if they were assembled following delivery.
Initiating a Return
Reach Out to Customer Service: Start your return by contacting our customer service team at hello@alawooder.com. Please include your order number, the items you wish to return, and your reason for the return.
Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and detailed instructions for returning your item(s).
Refund Process
Processing Your Refund: Upon receiving and inspecting your returned item(s), we will process your refund. Expect the refund to be credited back to your original payment method within 7-10 business days.
Refunds required by law for unshipped merchandise are handled separately from returns and will be issued within the applicable legal deadline. Return inspection and processing times do not extend those deadlines.
Exchanging Items
Options for Exchange: Should you wish to exchange an item, please mention this when you request your Return Authorization. Exchanges are dependent on current stock levels.
Damaged or Incorrect Items
Report Promptly: Please inspect your order on arrival and contact us as soon as possible, preferably within 48 hours, if an item is damaged, defective, or incorrect. Include your order number and clear photographs. Reporting an issue after 48 hours does not, by itself, remove any rights or remedies available under applicable law. We will arrange for a replacement and take care of the return shipping costs.
Non-Returnable Items
Policy Exceptions: Please note, some items may be designated as final sale or non-returnable. This information will be explicitly stated on the product’s page.
Customer Service Support
We Are Here to Assist: For any inquiries or if you need help with your return, please contact us at hello@alawooder.com. Our customer service team is committed to facilitating a hassle-free return process for you.
Thank You for Choosing Alawooder! We greatly appreciate your business and are dedicated to your satisfaction with every purchase. Thank you for shopping with Alawooder.