Return Window
30-Day Returns: You have up to 30 days from the delivery date to return items.
Condition for Returns
Must be Original: Items must be in their original, unused condition and accompanied by their original packaging. Any furniture items should be disassembled if they were assembled following delivery.
Initiating a Return
Reach Out to Customer Service: Start your return by contacting our customer service team at alawooder@gmail.com. Please include your order number, the items you wish to return, and your reason for the return.
Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and detailed instructions for returning your item(s).
Refund Process
Processing Your Refund: Upon receiving and inspecting your returned item(s), we will process your refund. Expect the refund to be credited back to your original payment method within 7-10 business days.
Exchanging Items
Options for Exchange: Should you wish to exchange an item, please mention this when you request your Return Authorization. Exchanges are dependent on current stock levels.
Damaged or Incorrect Items
Report Promptly: If your order arrives damaged or if the incorrect item was sent, please contact us within 48 hours of delivery. We will arrange for a replacement and take care of the return shipping costs.
Non-Returnable Items
Policy Exceptions: Please note, some items may be designated as final sale or non-returnable. This information will be explicitly stated on the product’s page.
Customer Service Support
We Are Here to Assist: For any inquiries or if you need help with your return, please contact us at alawooder@gmail.com. Our customer service team is committed to facilitating a hassle-free return process for you.
Thank You for Choosing Alawooder! We greatly appreciate your business and are dedicated to your satisfaction with every purchase. Thank you for shopping with Alawooder.